Privacy Policy

This Privacy Policy ("Policy") sets out how q98com ("we", "us", "our", "the Platform"), accessible at https://q98com.cam, collects, uses, processes, stores and discloses personal data about individuals ("you", "your", "User") who access or use our online casino and sports betting platform.

We are committed to protecting the privacy and security of your personal information. This Policy is designed to help you understand what data we hold about you, why we hold it, who it may be shared with and what rights you have over it. We encourage you to read this document in full before using our services.

This Policy should be read alongside our Terms & Conditions, which govern your use of the q98com Platform. Terms defined in the Terms & Conditions have the same meaning when used in this Policy unless otherwise stated.

For the purposes of applicable data protection legislation, q98com is the data controller in respect of personal data collected from registered users and site visitors. As data controller, q98com determines the purposes for which and the means by which personal data is processed.

Where q98com engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as data processors and are bound by data processing agreements that impose standards consistent with this Policy.

In this Policy, the following terms carry the meanings set out below:

• Personal Data: Any information relating to an identified or identifiable natural person, including name, email address, date of birth, IP address, device identifiers and financial transaction data.
• Processing: Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, erasure or destruction.
• Data Subject: The natural person to whom personal data relates — in this context, you as a registered User or site visitor.
• Data Controller: The entity that determines the purposes and means of processing personal data — in this context, q98com.
• Data Processor: An entity that processes personal data on behalf of the data controller under a contractual arrangement.
• Consent: A freely given, specific, informed and unambiguous indication of the data subject's agreement to the processing of their personal data.
• KYC: Know Your Customer — the identity and address verification process mandated for regulatory and fraud prevention purposes.
• Sensitive Data: A subset of personal data warranting heightened protection, such as data relating to health, financial circumstances or biometric identifiers.

q98com collects personal data through several channels: directly from you when you register, deposit, wager or contact support; automatically through your use of the Platform; and in some cases from third parties such as identity verification agencies or fraud-screening services. The categories of data collected are described in the table below.

We do not collect special categories of personal data (such as health, racial or ethnic origin, or religious beliefs) except where strictly necessary for responsible gambling monitoring purposes (e.g., if a user voluntarily discloses a gambling disorder when requesting self-exclusion), in which case such data is processed solely for harm-prevention purposes with the user's explicit consent.

q98com processes personal data only where a valid legal basis exists. The applicable legal bases for each processing activity are as follows:

• Contractual necessity: Processing required to perform the contract between you and q98com — including account creation, transaction execution, bonus settlement and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) requirements, KYC obligations and any regulatory reporting duties imposed by the operator's licensing authority.
• Legitimate interests: Processing conducted on the basis of q98com's legitimate interests — including fraud detection and prevention, platform security, improving the user experience and responsible gambling monitoring — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

q98com processes personal data for the following specific purposes:

• Account management: Creating, maintaining and administering your registered account, including processing login, account settings changes and account closure requests.
• Transaction processing: Executing deposits and withdrawals, communicating with payment processors, and maintaining accurate financial records.
• Identity and age verification (KYC): Verifying that you are who you claim to be and that you meet the minimum age requirement. KYC data is also used to comply with AML obligations.
• Fraud and security: Detecting, investigating and preventing fraudulent activity, money laundering, account takeover attempts and other security threats.
• Responsible gambling: Monitoring betting patterns for signs of potentially harmful behaviour, applying self-imposed limits and restrictions, and communicating with users about responsible gambling resources.
• Platform improvement: Analysing usage data in aggregate and at an individual level to improve platform navigation, game recommendations, support quality and technical performance.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates where you have given explicit consent or where a legitimate interest applies. You can opt out at any time.
• Legal compliance: Meeting obligations imposed by applicable law, court orders or regulatory directions, including record-keeping requirements.
• Customer support: Responding to and resolving queries, complaints and disputes raised through Live Chat, email or the Help Centre.

q98com does not sell, rent or trade your personal data to third parties for their own commercial purposes. Personal data may be disclosed to third parties only in the following circumstances:

• Payment processors: Financial data is shared with payment service providers to process deposits and withdrawals. These providers are subject to their own privacy policies and applicable financial regulation.
• Identity verification providers: KYC documents and identity data may be shared with specialist verification agencies for age and identity confirmation purposes.
• Fraud prevention services: Technical and financial data may be processed by third-party fraud screening services to detect suspicious activity and protect the Platform and its users.
• Analytics providers: Aggregated or pseudonymised usage data may be processed by analytics tools to help us understand platform usage. Where possible, analytics data is anonymised before sharing.
• Regulatory and legal authorities: Where required by applicable law, court order or regulatory direction, we may disclose personal data to competent authorities. We will notify you of such disclosures where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition or sale of assets, personal data may be transferred to the relevant acquiring entity, subject to the same privacy protections described in this Policy.

All third-party data processors engaged by q98com are required to process personal data solely for the purposes specified in their data processing agreements and in accordance with standards consistent with this Policy.

In the course of operating the Platform and engaging third-party service providers, personal data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers occur, q98com takes reasonable steps to ensure that appropriate safeguards are in place, such as contractual clauses that impose data protection standards on the receiving party, or by transferring data only to countries deemed by relevant authorities to provide adequate protection.

Users in Pakistan should be aware that data transfers outside Pakistan may be subject to limitations under applicable Pakistani law. By registering an account and accepting this Policy, you acknowledge and accept the possibility of such transfers subject to the safeguards described above.

q98com retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including legal, regulatory and accounting requirements. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum period of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial regulatory requirements.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, unless a longer period is required by applicable law.
• Communications and support records: Retained for a period of three (3) years from the date of the last interaction, or longer where a complaint or legal claim remains unresolved.
• Technical and usage data: Retained for up to twenty-four (24) months, after which it is aggregated or anonymised.
• Responsible gambling data: Self-exclusion records are retained for the duration of the exclusion period and for a minimum of five (5) years thereafter to prevent circumvention of the exclusion.

Where personal data is no longer required for its original purpose and no legal obligation requires its continued retention, q98com will securely delete or anonymise the data.

q98com implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and our servers.
• Encryption of personal and financial data at rest using industry-standard algorithms.
• Role-based access controls restricting access to personal data to authorised personnel on a strict need-to-know basis.
• Regular internal security assessments and vulnerability reviews of Platform infrastructure.
• Incident response procedures for detecting, containing and reporting personal data breaches within applicable timeframes.
• Staff training on data protection obligations and the handling of personal information.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is entirely secure. While q98com takes its security obligations seriously, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, q98com will notify affected users and relevant authorities as required by applicable law.

q98com uses cookies and similar tracking technologies (including web beacons and local storage objects) to operate the Platform, remember your preferences, analyse usage patterns and prevent fraud. The types of cookies used are described below.

You can manage cookie preferences through your browser settings at any time. Most browsers allow you to view, manage, delete and block cookies. Please note that disabling cookies may affect the functionality of the Platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's official help documentation.

Subject to applicable data protection law, you have the following rights in respect of your personal data held by q98com. To exercise any of these rights, please contact us using the details provided in §16.

We aim to respond to all valid data subject requests within thirty (30) days. Where requests are complex or numerous, the response period may be extended by a further sixty (60) days, in which case we will inform you of the extension and the reason for it.

q98com is strictly an adults-only platform. Registration is not permitted for any person under the age of 18 years, or the higher minimum age required by the laws of their jurisdiction or the operator's licensing conditions. q98com does not knowingly collect personal data from minors.

Where q98com becomes aware that personal data has been collected from a person under the applicable minimum age without appropriate parental or guardian consent, that data will be deleted promptly and the associated account will be closed. If you believe that we may have inadvertently collected data from a minor, please contact us immediately using the details in §16.

Personal data related to responsible gambling — including self-exclusion status, limit settings, cooling-off periods and gambling pattern analysis — is processed as a fundamental part of our commitment to player protection. This data is treated with a heightened level of confidentiality and is not used for marketing purposes.

Self-exclusion records are retained for a minimum of five (5) years following the end of an exclusion period, or for the duration of an indefinite exclusion. This retention is necessary to prevent circumvention of exclusion agreements and to protect the interests of the user.

If you wish to activate responsible gambling tools or discuss your account restrictions, please visit our Responsible Gambling page or contact us at the email address listed in §16.

q98com reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect your rights or the way we process your personal data — will be communicated to registered users via email or a prominent in-platform notice prior to the effective date of the change.

The effective date and version number at the top of this page will be updated each time the Policy is revised. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you should cease using the Platform and request account closure.

Previous versions of this Policy are available on request by contacting us at the details below.

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a data protection concern, please contact q98com using the details below. Email addresses are displayed as plain text only — no clickable mailto links are used on this site.

Email addresses are plain text only. No mailto: links are used on this site.